Implementation Manager
Powerfleet seeks an Implementation Manager to lead end-to-end project delivery, align cross-functional teams, optimise processes, and ensure on-time, high-quality outcomes.
About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.
About the Role
The Implementation Manager is responsible for leading and overseeing the national implementation function, ensuring the successful delivery of customer projects and installation activities across all regions. This role drives operational execution by managing scheduling, resource allocation, escalations, reporting, invoicing accuracy, and process optimisation to ensure projects are delivered efficiently, on time, and to a high standard.
The Implementation Manager serves as a key operational leader, partnering closely with internal teams, clients, and field technicians to maintain service excellence, improve operational performance, and support business growth.
Key Responsibilities
Project Delivery & Operational Management
Lead and manage the end-to-end implementation and installation process across multiple regions and projects
Prepare and oversee detailed work scopes, scheduling plans, and technician allocations to support on-time project delivery
Manage technician capacity, workload prioritisation, and resource planning to meet customer and business requirements
Ensure projects are delivered within agreed timelines, budgets, and quality expectations
Identify, manage, and mitigate operational and delivery risks
Client & Stakeholder Management
Maintain strong communication with customers throughout the implementation lifecycle
Provide regular project updates, resolve issues proactively, and ensure a positive customer experience
Build and maintain effective working relationships with internal stakeholders, clients, subcontractors, and field technicians
Act as the primary escalation point for operational and project-related issues
Performance Monitoring & Continuous Improvement
Monitor installation performance, project progress, and operational KPIs across the implementation function
Analyse areas of operational inefficiency or technical performance concerns and drive corrective actions
Lead continuous improvement initiatives focused on scheduling, delivery efficiency, quality, and customer satisfaction
Develop reporting and visibility tools to support operational decision-making and performance management
Billing, Reporting & Cost Management
Oversee post-installation reconciliation activities, ensuring purchase orders, technician costs, products used, and installed assets are accurately captured for invoicing
Ensure accurate and timely billing processes in collaboration with Finance and Operations teams
Prepare and deliver weekly implementation and operational performance reports
Monitor project costs, manage purchase orders, and ensure adherence to approved budgets
Leadership & Team Management
Lead, coach, and develop the Implementation Coordinators and scheduling team
Foster a high-performance, collaborative, and customer-focused culture
Support employee development, accountability, and continuous learning within the team
Drive alignment and collaboration across Operations, Sales, Logistics, Technical Support, and Finance teams
Qualifications & Experience
Bachelor’s degree in Business, Operations, Project Management, or a related field preferred
5+ years of experience in implementation, operations, project management, or field service leadership roles
Strong leadership and people management experience
Proven ability to manage multiple projects, priorities, and operational functions simultaneously
Experience working within field service, installation, or technical operations environments preferred
Strong problem-solving, escalation management, and decision-making skills
Financial and operational understanding, including invoicing, cost management, and reporting
Excellent communication, stakeholder management, and organisational skills
Process improvement and continuous improvement mindset
Success Measures
On-time and successful project delivery
High customer satisfaction and service quality
Accurate billing and invoicing reconciliation
Effective escalation resolution within agreed SLAs
Improved operational efficiency and implementation performance
Development and leadership of a high-performing implementation team
Equal Employment Opportunity Statement
Powerfleet is an equal opportunity employer committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other characteristic protected under applicable Australian laws.
- Department
- Operations
- Locations
- Perth, Western Australia
- Remote status
- Hybrid
- Employment type
- Full-time
About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money.
Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers.
Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation.
Equal Employment Opportunity Statement
Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, disability, or age.