About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

Reporting to the Head of Delivery Baltics, DACH and Greece, the Customer Delivery Specialist will deliver service and support to customers in Lithuania. The Delivery Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. S/he will be responsible for all administrative functions pertaining to the accurate processing of orders and on time installation. The successful candidate will be able to communicate and multi-task effectively, be organized, detail oriented, flexible, reliable, and work well under pressure.

Your responsibilities:

• Create and process all orders for existing customers

• Managing the sales operations, fulfillment, and dispatch mailboxes

• Handle incoming phone calls

• Manage all order and customer related data in database

• Validate installation related data and secure registration in the system

• Maintain working knowledge of solutions and subscriptions offered

• Maintain great relationships with Sales, Tech Support and Hardware team

• Answer ad hoc questions on a general basis

• Dispatch incoming installations

• Engage with local installers

• Engage with Telecommunication providers and manage sim card platforms

• Coordinate installations with end customers and/or project managers

We’re looking for:

• Fluency in English

• Any other European language skills are an advantage

• Strong organization skills and attention to detail to ensure proper upkeep of all data received

• Self-motivated

• Excellent interpersonal and verbal/written (Lithuanian, English) communication skills are a "must"

• Analytical skills to assess information, identify implications and develop logical recommendations

• Insight and prioritizing skills to address multiple and conflicting tasks

• Multi-tasking strengths to respond to a variety of requests for information and assistance

• Strong team player skills and customer-focused approach

• Fast learner with IT and technical interest.

• Advanced knowledge of Microsoft Office O365

• Preferably knowledge of SalesForce

This is what describes you the best:

• Positive attitude

• Ability to set and achieve goals

• Hard-working

• Dependable, responsible, respectful

• Ability to adjust easily in change and a fast-paced environment

Why join us:

We offer you an opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great AIoT solutions. You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe.

What's it like to work with us?

• You'll be surrounded by talented, supportive, and awesome colleagues all around the world.

• We offer private health insurance.

• We also offer opportunities for professional development through courses and certifications.

• We work in a hybrid way.