About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent.

About the Role

The Collections Specialist is accountable for optimizing cash flow through disciplined credit risk management, accurate customer account governance, and proactive collections execution. This role owns the end-to-end credit lifecycle—from customer onboarding and credit evaluation through collections strategy, dispute resolution, and bad debt governance—partnering closely with Sales, Finance, and Customer Operations to balance revenue growth with risk control.

Key Responsibilities

Collections & Cash Flow Management

• Own and execute the collections strategy to achieve DSO, overdue, and cash collection targets

• Proactively manage aged receivables, including high-risk, delinquent, and escalated customer accounts

• Determine and implement appropriate collection actions, including payment plans, account holds, and escalations

• Monitor collections performance and drive process improvements to accelerate cash conversion

Credit Control & Decision Making

• Assess, approve, and periodically review customer credit limits and payment terms

• Make sound credit decisions using financial analysis, credit reports, payment history, and risk indicators

• Monitor overall credit exposure and recommend credit holds, reductions, or withdrawals as needed

• Partner with Sales and Commercial teams to support revenue growth while maintaining acceptable risk levels

Customer Master Data & Account Governance

• Own customer account setup and maintenance, including credit limits, payment terms, billing details, and account hierarchies

• Ensure accuracy and integrity of customer master data within ERP systems to support billing, collections, and reporting

• Oversee resolution of account discrepancies that impact invoicing or collections

Dispute & Issue Resolution

• Manage customer disputes related to pricing, billing, or service issues that delay payment

• Coordinate cross-functional resolution with Sales, Billing, and Operations teams

• Track and analyze dispute trends to reduce recurrence and improve collection outcomes

Reporting & Financial Governance

• Monitor and report on key AR and credit metrics, including DSO, ageing, overdue balances, and bad debt exposure

• Prepare regular reporting for Finance leadership on credit risk, collections performance, and trends

• Support month-end close activities, including AR reconciliations and bad debt provisioning

Process Improvement & Compliance

• Drive continuous improvement across collections processes, systems, and internal controls

• Ensure compliance with internal credit policies and applicable regulatory requirements

• Contribute to the development, maintenance, and enforcement of credit policies and procedures

• Ensure all customer vendor forms are completed where necessary for trace compliance

• Ensure insurance documentation is kept up to date by liaising with other finance team members.

• Provide compliance documentation when requested for tenders or other commercial activities.

Key Skills & Experience

• Relevant qualification

• 5+ years collection experience

• Proven experience in credit management and accounts receivable, with a strong collections focus

• Demonstrated judgement in credit decision-making and risk assessment

• Strong stakeholder management skills, particularly with Sales and customer-facing teams

• Experience working with ERP systems and managing customer master data

• Experience with Salesforce and Microsoft Dynamics D365

• Results-driven, with a clear focus on cash flow optimization and risk mitigation

• Excellent verbal and written communication skills with the ability to effectively interact with all customers.

• Strong knowledge of Microsoft Excel

Additional Responsibilities

• Ownership of bad debt provisioning methodology and recommendations

• Oversight of external collection agencies and legal recovery actions

• Input into contract payment terms and credit-related commercial considerations

Powerfleet is an equal opportunity employer. We are committed to creating an inclusive workplace where all employees feel respected and supported. We encourage applications from all qualified individuals regardless of age, gender, sexual orientation, gender identity, marital status, disability, race, religion, or cultural background.