About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

Purpose of Job/Job Objective:

The main purpose of this position is to increase sales; however, the Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

The Account Manager should collaborate with our internal departments to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.

The Account management responsibilities include developing strong relationships with customers, connecting with key business stakeholders and preparing sales reports.

In this role, you will liaise with cross-functional internal teams (including Customer Service, Creditors & Debtors and Logistics) to improve the entire customer experience, answer client queries and identify new business opportunities.

Essential Duties and Responsibilities:

Overall responsibilities:

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate Weekly/Monthly/quarterly progress reports to clients where required

• Develop new business and/or identify areas of improvement to meet sales targets

• Forecast and track key account metrics (e.g. weekly/monthly forecasts)

• Prepare reports on existing account status, sales pipeline and call cycle

• Collaborate with Regional / Area Sales Manager to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Target opposition accounts for new business development

Daily responsibilities:

• Achievement of Sales Target

• Customer Relationship Management: Building and maintaining relationships with existing clients, addressing their needs and concerns, and ensuring high levels of customer satisfaction.

• Sales Presentations and Meetings: Conducting product presentations, training and meetings with potential clients to showcase the benefits of the products or services being offered.

• Prospecting and Lead Generation: Identifying potential customers and generating new leads through various methods like cold calling

• New client onboarding: Handling the paperwork and logistics related to onboarding of new customers, ensuring accurate processing, and following up.

• Collaboration: Working with other departments such as Marketing, Customer Service, and Sales Enablement to ensure a cohesive approach to meeting customer needs and achieving sales targets.

• Administrative Tasks: Managing emails, scheduling appointments, and handling other administrative duties that support sales activities.

• Reporting and Documentation: Keeping detailed records of sales activities, customer interactions, share of wallets, and sales performance metrics. Regularly updating CRM systems and preparing sales reports for management.

Minimum of 5 valuable Customer interactions per day (this could be on the current portfolio and new business)

• Be the Leader: There are many opportunities in our wonderful Organisation to put your hand up and take ownership of a solution

Education and/or Work Experience Requirements:

· Code 8 Drivers License

· Roadworthy Vehicle

· Matric

· Able to Travel within Western Cape

· Able to attend after hour functions on occasion

· 2 – 5 Years Sales experience

· 2 – 5 Years experience in the Motor / Insurance Industry

· Confident demeanour

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

· Excellent computer proficiency (MS Office – Word, Excel, Power BI and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Powerfleet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace that reflects the rich diversity of South Africa. We are committed to the principles of the Employment Equity Act and Broad-Based Black Economic Empowerment (BBBEE) and actively seek to empower suitably qualified candidates from designated groups. We believe that inclusion and diversity are key to innovation, growth, and shared success