About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent.

About the Role

As a Regional Tier 1 Support Agent, you will be part of the Global Customer Operations team—a centralized function that delivers world-class operational and technical support to sales offices and customers worldwide. In this role, you will serve as the first line of support, ensuring swift and accurate resolution of customer and internal tickets related to device setup, system maintenance, and organizational settings. You will also support internal teams with operational processes and contribute to continuous improvement of our support knowledge base.

Key Responsibilities

• Respond to, update, and resolve customer and internal support tickets efficiently, escalating only when necessary
• Deliver first-line technical support via ticketing systems, calls, and other communication channels
• Troubleshoot and resolve reported issues, engaging advanced support and development teams as needed
• Provide clear and accurate technical instructions to field technicians and partners
• Conduct live quality control of installations, de-installations, and maintenance activities
• Detect and manage false events and execute database bulk fixes
• Support internal operational teams with issue resolution and process execution
• Maintain accurate records of system configurations, naming conventions, and asset tracking
• Create and manage driver and user accounts, and assign access rights to Powerfleet systems
• Set up alerts, notifications, and transfer vehicles across databases and sites

Work Schedule

This is a global support role requiring participation in a rotating shift schedule, including late shifts (e.g., two weeks late shift followed by one-week regular shift). Occasional weekend and public holiday coverage may be required and will be shared across the team.

Qualifications and Skills

• Proven track record of delivering excellent customer service
• Strong interpersonal and collaboration skills with a positive team spirit
• Highly analytical, organized, and capable of managing multiple priorities
• Creative problem-solving mindset with the ability to work independently
• Strong written and verbal communication skills in English (as a first language)

Equal Employment Opportunity Statement – South Africa
Powerfleet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace that reflects the rich diversity of South Africa. We are committed to the principles of the Employment Equity Act and Broad-Based Black Economic Empowerment (BBBEE) and actively seek to empower suitably qualified candidates from designated groups. We believe that inclusion and diversity are key to innovation, growth, and shared success.